We're Hiring! Visual Marketing and Education | Customer Success

By Marcellee Williams
October 28, 2016

Position Title: Visual Educator | Customer Success

Part Time | Location: Boulder, CO

We’re seeking a highly-creative, empathetic, people-loving, community-building, digital communicator to further WellcomeMat’s position as the uncontested leader of the real estate video revolution. Our chosen team member will be proficient in written/verbal communication, and must be able to demonstrate complex ideas in highly simplified ways, using
beautiful visual references that you lead in the creation of.   

Key Outcomes


I. Elevate the WellcomeMat Brand

  • Build the quality and engagement of our social audience by exuding personality, domain expertise, and the success of our users.

  • Educate our users about the unique value that WellcomeMat provides, using materials you design/create/write/coordinate yourself.

  • Create media opportunities, speaking engagements and award opportunities.  

  • Elevate what our users believe to be possible by placing our most avid/successful users on a pedestal.

  • Create and regularly update marketing materials for sales team.

  • Gather and provide customer feedback and statistics for our product leadership, marketing and development teams.

  • Create and distribute insightful and valuable content that only WellcomeMat can create and distribute because of our unique product positioning and data that nobody else has.


II. Growth and Customer Success

  • Assist in the rebuilding/update of WellcomeMat’s help and learning center and tutorials.

  • Provide second to none customer support, connecting users and customers to the correct people at WellcomeMat when applicable.

  • Minimize customer churn rates by making all that touch WellcomeMat a success.

  • Ensure that WellcomeMat’s sales and pipeline data is organized and up to date within Hubspot.

  • Work with new leads to give them a solid introduction to WellcomeMat and our products through web demonstrations and by providing educational/marketing materials.


Requirements

  • Must be able to appeal to even the snobbiest of design nerds.

  • Must find joy in teaching others to succeed.  

  • Must be passionate about things unrelated to work.

  • A love and understanding for video, tech and filmmakers is a huge bonus.

  • Knowledge of Hubspot inbound marketing suite and CRM a huge plus.

Save time.
Save money.

Reach more viewers with every video.
Find out more by contacting us now!

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